Cancellation policy
This policy explains how and when you can cancel an order placed with SOURPLUS LLC ("Sour Plus", "we", "us").
Can I Cancel My Order?
Yes. You can cancel your order free of charge at any time before it has been dispatched. Because we process and ship orders quickly (typically within 1–2 business days), we ask that you contact us as soon as possible.
How to Cancel
To request a cancellation, email us at support@sourplus.com with your order number and the word "Cancellation" in the subject line, or call us at +1 (716) 202-8717 during business hours (Monday–Friday, 9am–6pm EDT).
Cancellation Time Window
- Before dispatch: Your order can be cancelled and fully refunded.
- After dispatch: Once an order has shipped, it can no longer be cancelled. You may instead return the item under our Return & Refund Policy, subject to its conditions.
Refunds for Cancelled Orders
If your cancellation is confirmed before dispatch, we will issue a full refund to your original payment method within 5 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.
Orders We May Cancel
We reserve the right to cancel an order in cases including product unavailability, pricing errors, or suspected fraudulent activity. If we cancel your order, we will notify you and issue a full refund of any amount paid.
Contact Us
SOURPLUS LLC
1603 Capitol Ave Ste 413, Cheyenne, WY 82001, USA
Email: support@sourplus.com
Phone: +1 (716) 202-8717
Hours: Monday–Friday, 9am–6pm (EDT)