Refund policy
SOURPLUS LLC ("Sour Plus", "we", "us") stands behind every product we sell. We offer a 90-Day Money-Back Guarantee: if you are not satisfied with your purchase, you can request a refund within 90 days of receiving your item.
Do We Accept Returns?
Yes. You have 90 days after receiving your item to request a return or refund under our money-back guarantee.
Our 90-Day Money-Back Guarantee
Because we want you to be able to try our products with confidence, our guarantee covers both unopened and opened items:
- Unopened products may be returned to us for a refund (see Return Conditions below).
- Opened products are covered by our satisfaction guarantee — if you have tried the product and are not satisfied, contact us within 90 days for a refund. For health and safety reasons we generally do not require opened consumable products to be shipped back, though we may ask for the order details and, in some cases, that any remaining product be disposed of.
Return Conditions
To return an unopened item for a refund, it must be:
- In the same condition that you received it — unused and in its original, sealed packaging with any tags intact;
- Accompanied by the receipt or proof of purchase.
Opened products are handled under our satisfaction guarantee described above rather than by physical return.
Non-Returnable Items
The following are not eligible for return or refund:
- Custom or personalized products;
- Gift cards;
- Items marked as final sale.
How to Start a Return
To start a return, contact us at support@sourplus.com with your order number and reason for return. We will send you instructions on how and where to send your package, along with a prepaid return label where a physical return is needed. Please contact us before sending anything back so we can process your request quickly.
Return Shipping Costs
Returns are free. You never pay return shipping. If the item is defective, damaged, or we sent the wrong product, we provide a prepaid return label or reimburse the cost. For any other return, including a change of mind, we also cover the return shipping so you can shop with complete confidence. Opened products refunded under our satisfaction guarantee do not need to be shipped back at all.
Restocking Fee
No restocking fee applies.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately at support@sourplus.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right with a replacement or full refund, including any shipping costs.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5 business days. Please note it may take additional time for your bank or card issuer to process and post the refund.
Exchanges
The fastest way to get a different item is to request a refund on your original order and place a new order for the item you want. Contact us and we'll help arrange it.
Contact Us
SOURPLUS LLC
1603 Capitol Ave Ste 413, Cheyenne, WY 82001, USA
Email: support@sourplus.com
Phone: +1 (716) 202-8717
Hours: Monday–Friday, 9am–6pm (EDT)