Shipping policy
This Shipping Policy explains how orders are processed, shipped, and delivered by SOURPLUS LLC ("Sour Plus", "we", "us"). By placing an order you agree to the terms below.
Where We Ship
We ship worldwide. We offer dedicated shipping rates for the United States, United Kingdom, Australia, Canada, New Zealand, Singapore, and the United Arab Emirates, and a Rest of World rate for all other countries. Shipping options and rates are calculated automatically at checkout based on your delivery address and order value.
Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email once your order has shipped.
Our daily order cut-off time is 5:00 PM (EDT). Orders placed before 5:00 PM EDT on a business day begin processing the same day; orders placed after the cut-off, or on weekends and public holidays, begin processing on the next business day.
Currency
Prices and shipping charges are shown and charged in your region's local currency where available — USD for the United States, GBP for the United Kingdom, AUD for Australia, CAD for Canada, NZD for New Zealand, SGD for Singapore, and AED for the United Arab Emirates. All other countries are charged in US Dollars (USD). Your bank or card issuer applies any currency conversion and associated fees where relevant.
Shipping Rates & Delivery Estimates
All shipping is fully tracked and insured. Free shipping applies automatically once your order reaches the qualifying value for your region. The exact cost is confirmed at checkout before payment.
| Destination | Free Shipping On Orders Of | Standard Rate (below threshold) | Estimated Delivery (after dispatch) |
|---|---|---|---|
| United States | $28.00 USD and up | $1.95 USD | 6–8 business days |
| United Kingdom | £21.00 GBP and up | £1.49 GBP | 4–12 business days |
| Australia | $38.00 AUD and up | $2.75 AUD | 4–12 business days |
| Canada | $39.00 CAD and up | $2.75 CAD | 4–12 business days |
| New Zealand | $48.00 NZD and up | $3.40 NZD | 4–12 business days |
| Singapore | $35.49 SGD and up | $2.50 SGD | 4–12 business days |
| United Arab Emirates | 103.00 AED and up | 7.39 AED | 4–12 business days |
| Rest of World | $28.00 USD and up | $1.95 USD | 4–12 business days |
Total delivery time = processing time (1–2 business days) + transit time shown above. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs clearance, or high order volumes.
Ship-From Location
Orders are dispatched from our fulfillment facility. All shipments include tracking and insurance.
Delivery Terms & Carriers
Orders within the United States are shipped via the United States Postal Service (USPS). International orders are shipped using a tracked and insured global delivery service, and may be handed to your national postal carrier for final delivery. The carrier for your order is determined by your delivery address and the shipping option selected at checkout. All shipments are fully tracked and insured regardless of carrier.
Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours after dispatch for tracking information to update.
Customs, Duties & Taxes (International Orders)
Orders shipped outside your own country may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost at checkout. Please check with your local customs office for details before ordering.
Taxes
Applicable sales tax, where required, is calculated and displayed at checkout in addition to the product price.
Change of Address
If you need to change your shipping address after ordering, contact us at support@sourplus.com as soon as possible. We can only update the address before your order has been dispatched. Once shipped, the address cannot be changed.
Order Cancellation
Orders can be cancelled before dispatch. To request a cancellation, contact us immediately at support@sourplus.com. See our Order Cancellation Policy for full details.
Damaged or Lost Parcels
All shipments are insured. If your parcel arrives damaged, or does not arrive within the estimated timeframe, contact us at support@sourplus.com with your order number and, where relevant, photos of the damage. We will investigate with the carrier and arrange a replacement or refund.
Shipping Restrictions
We are unable to guarantee delivery to certain remote regions. If we cannot ship to your address, we will contact you and issue a full refund.
Contact Us
For any shipping questions, contact:
SOURPLUS LLC
1603 Capitol Ave Ste 413, Cheyenne, WY 82001, USA
Email: support@sourplus.com
Phone: +1 (716) 202-8717
Hours: Monday–Friday, 9am–6pm (EDT)