FAQs
About Our Products
What is Sour Plus?
Sour Plus is an organic liquid extract made from soursop (graviola) leaves and complementary botanical ingredients, formulated as a daily wellness supplement. It is designed to be easy to take — add it to water, tea, or a smoothie.
Are your products dietary supplements?
Yes. Our products are dietary supplements and are intended to support a balanced lifestyle. They are not intended to diagnose, treat, cure, or prevent any disease, and these statements have not been evaluated by the Food and Drug Administration. Please consult a qualified healthcare professional before use, especially if you are pregnant, nursing, taking medication, or have a medical condition.
Are your ingredients organic?
Yes. Our formula is produced using high-quality, organically sourced ingredients.
Orders & Payment
What payment methods do you accept?
We accept major credit and debit cards and popular digital wallets. The full list is shown at checkout. Prices are charged in your region's local currency where available, or in US Dollars (USD) otherwise. See our Payment Policy for details.
Can I change or cancel my order?
Yes, before it has been dispatched. Contact us as soon as possible at support@sourplus.com. See our Order Cancellation Policy.
Shipping & Delivery
Where do you ship?
We ship worldwide, with dedicated rates for the US, UK, Australia, Canada, New Zealand, Singapore, and the UAE, and a Rest of World rate for all other countries.
How much does shipping cost?
All shipping is tracked and insured. Free shipping applies once your order reaches the qualifying value for your region (for example, $28.00 USD in the US, £21.00 GBP in the UK, or $38.00 AUD in Australia). A small flat rate applies below the threshold. Prices are charged in your local currency where available, or in USD otherwise. Your exact shipping cost is confirmed at checkout — see our Shipping Policy for the full rate table.
How long will my order take?
Orders are processed within 1–2 business days. Estimated delivery after dispatch is 6–8 business days for US orders and 4–12 business days for international orders. See our Shipping Policy for full details.
Will I be charged customs or duties?
International orders may be subject to import duties or taxes charged by your local customs authority. These are the customer's responsibility.
How do I track my order?
You will receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking to update.
Returns & Refunds
What is your return policy?
You have 14 days from delivery to request a return. Items must be unused, unopened, and in their original packaging with proof of purchase. For health and safety reasons, opened supplement products cannot be returned unless defective, damaged, or incorrect. See our Return & Refund Policy.
How do I start a return?
Email support@sourplus.com with your order number. If accepted, we will send return instructions.
When will I get my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days.
Contact
How do I reach you?
Email support@sourplus.com or call +1 (716) 202-8717, Monday–Friday, 9am–6pm (EDT).