Privacy policy

This Privacy Policy describes how SOURPLUS LLC ("Sour Plus", "we", "us") collects, uses, and discloses your personal information when you visit, use, or make a purchase through sourplus.com (the "Services"), or otherwise communicate with us. Our store is powered by Shopify, which helps us provide the Services to you.

Information We Collect

We collect the following categories of personal information:

  • Contact details — name, billing and shipping address, email address, and phone number;
  • Order information — products purchased, order value, and payment confirmation (we do not store full card numbers — see Payment Information below);
  • Account information — where you create an account, your username and password;
  • Customer support information — any information you provide when you contact us;
  • Usage and device data — information about how you interact with our website, collected automatically through cookies and similar technologies (see our Cookie Policy).

Payment Information

Payments are processed securely by our payment providers (including Shopify Payments and other gateways). Card and banking details are transmitted directly to the payment processor over an encrypted connection. We do not receive or store your full payment card number.

How We Use Your Information

  • To process and fulfill your orders, including shipping and payment;
  • To communicate with you about your order, account, or support requests;
  • To send marketing communications where you have consented, which you can opt out of at any time;
  • To detect and prevent fraud and to keep our Services secure;
  • To comply with our legal obligations.

How We Share Your Information

We share personal information with service providers who perform functions on our behalf, including:

  • Shopify, which powers our online store;
  • Payment processors, to complete transactions;
  • Shipping and fulfillment partners, to deliver your orders;
  • Analytics and marketing providers, where applicable.

We may also disclose personal information to comply with the law, enforce our terms, or protect the rights, property, and safety of our customers and others. We do not sell your personal information.

International Transfers

Your information may be processed and stored in the United States and other countries where our service providers operate. Where required by law, we put appropriate safeguards in place for such transfers.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at support@sourplus.com. We may need to verify your identity before responding.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze traffic. For details, see our Cookie Policy.

Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be indicated by a revised date on this page.

Contact Us

For questions about this Privacy Policy or your personal information, contact:

SOURPLUS LLC
1603 Capitol Ave Ste 413, Cheyenne, WY 82001, USA
Email: support@sourplus.com
Phone: +1 (716) 202-8717